Dispute Resolution

Understanding the Fine Dispute Process

At Roadberidd, we understand that sometimes fines may be issued in error. That's why we've established a straightforward dispute resolution process for our Salik users. If you believe a fine has been incorrectly applied to your account, you have the right to appeal.

Steps to Dispute a Fine:

  1. Review the fine details carefully
  2. Gather supporting evidence (if applicable)
  3. Submit your appeal online through our portal
  4. Wait for our team to review your case
  5. Receive the decision via email

What Happens After You Submit a Dispute?

Our dedicated team will carefully review your appeal and any evidence provided. We strive to process all disputes within 10 business days. If your appeal is successful, any paid fines will be refunded to your Salik account or the original payment method.

An infographic showing the steps of the dispute resolution process, including submission, review, and decision stages. The image uses icons to represent each step and arrows to show the flow of the process.

Tips for a Successful Dispute

  • Be clear and concise in your explanation
  • Provide all relevant information and evidence
  • Submit your dispute as soon as possible after receiving the fine
  • Ensure your Salik account details are up to date

Remember

Our goal is to ensure fair and accurate fine application. If you have any questions about the dispute process or need assistance with your Salik recharge or quick pay options, please don't hesitate to contact our customer support team.